Privacy & Cookies Policy
At MADLIN Quality Custom ("we", "us", "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following data about you:
- Identity Data: First name, last name, and title.
- Contact Data: Email address, telephone numbers, and billing/delivery address.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use your personal data in the following ways:
- To provide you with the information, products, and services that you request from us.
- To fulfill our obligations arising from any contracts entered into between you and us (e.g., custom furniture orders).
- To improve our website and ensure that content is presented in the most effective manner for you and your computer.
- To notify you about changes to our services or business policies.
- To comply with legal and regulatory obligations.
- Spam Protection: We use Google reCAPTCHA v3 to protect our forms from spam and abuse. This service analyses traffic to confirm it is a human user.
3. Legal Basis for Processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Legal Obligation: Where we need to comply with a legal or regulatory obligation.
4. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
5. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data (commonly known as a "data subject access request").
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data ("right to be forgotten").
- Object to processing of your personal data.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
Cookies Policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
What are Cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
Specific Cookies We Use
Below is a detailed list of the cookies we use and their specific purposes:
| Cookie Name | Type | Purpose & Description |
|---|---|---|
| Strictly Necessary | Essential | These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart. |
| _ga, _gid (Google Analytics) |
Analytical | These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. |
| _grecaptcha | Security | Set by Google reCAPTCHA to protect our site against spam bots. See Google's Privacy Policy and Terms of Service. |
| elementor | Functional | Used by the website's content management system to store user preferences and ensure the correct layout and functionality of the page elements. |
| wordpress_sec | Security | Used to maintain the security of your session and prevent unauthorised access if you are logged in. |
Managing Cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: info@madlin.co.uk
Address: [Business Address to be Inserted]
